Privacy Policy
Last updated: May 2026
1. Information We Collect
We collect information you provide directly to us, such as your name, email address, and phone number when you make a reservation or purchase tickets. We also collect usage data including pages visited, search queries, and interactions with the platform.
2. How We Use Your Information
We use the information we collect to process reservations and ticket purchases, send transactional emails (booking confirmations, tickets), improve the platform, and communicate service updates. We do not sell your personal data to third parties.
3. Cookies
We use essential cookies for authentication and session management, and analytics cookies to understand how visitors use our platform. You can decline non-essential cookies via the banner on your first visit.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.
5. Your Rights
Under GDPR you have the right to access, correct, or delete your personal data, as well as the right to data portability and to object to processing. To exercise these rights, contact us at info@mono.al.
6. Contact
For privacy-related questions, contact us at info@mono.al.